Terms & Conditions

Website use

By using this website (facilitysphere.co.uk), you agree to these Terms & Conditions. If you do not agree, please do not use this website.

This website is operated by FacilitySphere Support LTD, company number 17328040, registered in England and Wales.

Enquiries are not confirmed agreements

Submitting a facilities support enquiry through this website does not create, imply or constitute a confirmed facilities support agreement, service contract or binding arrangement of any kind.

Service availability is not guaranteed. All service scope, access arrangements, responsibilities, reporting expectations, specialist requirements, supplier arrangements, safety responsibilities and support terms are agreed directly between the parties before any work begins.

No guarantee of service

FacilitySphere Support LTD does not guarantee the availability of any specific service, response time, geographic coverage or service outcome unless confirmed in writing. The following are not guaranteed or implied unless explicitly confirmed in writing:

• Emergency response or out-of-hours service
• 24/7 helpdesk cover
• Regulated engineering, electrical or gas work
• Security or guarding services
• Waste management or carrier services
• Specialist cleaning, deep cleaning or hygiene certification
• Building compliance management or safety consultancy
• Insurance cover for any party
• National coverage
• Guaranteed response times
• Specific service outcomes or results

Sensitive information — do not submit

Users must not submit the following through any form or contact channel on this website:

• Alarm codes, keysafe codes or site access credentials
• Private tenant data or occupier personal information
• Confidential building documents or operational data
• Payment details or financial information
• Sensitive security or safety information

Website content is general information only

All content on this website is provided for general information purposes only. Nothing on this website constitutes legal advice, compliance advice, building safety advice, engineering advice, security advice, waste management guidance or facilities management professional advice.

You should not rely on content from this website as the basis for any decision about regulatory compliance, building safety, regulated work or legal obligations. Always seek appropriate professional advice.

Intellectual property

All content on this website — including text, graphics, logo, design and structure — is the property of FacilitySphere Support LTD or its licensors and is protected by applicable intellectual property law. You may not reproduce, republish or redistribute any content without written permission.

Limitation of liability

FacilitySphere Support LTD accepts no liability for any loss, damage or inconvenience arising from your use of this website, reliance on any information contained on this website, or any interruption to website availability.

This limitation applies to the fullest extent permitted by UK law.

Links to other websites

This website may contain links to third-party websites. FacilitySphere Support LTD has no control over and accepts no responsibility for the content, privacy practices or terms of third-party websites.

Changes to these terms

We may update these Terms & Conditions from time to time. Continued use of the website following any update constitutes your acceptance of the revised terms.

Governing law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

For any queries regarding these Terms & Conditions, contact FacilitySphere Support LTD at [email protected].