Legal

Privacy Policy

Last updated: July 2026

Who operates this website

This website is operated by FacilitySphere Support LTD, a private limited company registered in England and Wales under company number 17328040.

FacilitySphere Support LTD
Flat 26 Wingham, 170 Prince Of Wales Road
London, NW5 3QL
United Kingdom
Email: [email protected]

What data we collect

We may collect personal data through the contact forms and facilities support enquiry forms on this website. The data collected may include:

  • Your full name
  • Your email address
  • Your phone number (if provided)
  • Your business or property name
  • Your website address (if provided)
  • Site location and type
  • Details of your facilities support enquiry
  • Access requirements and reporting expectations (general overview only)
  • Message content submitted through forms

How facilities support enquiry data is used

Information submitted through contact or enquiry forms is used solely to review and respond to your facilities support enquiry. We will contact you using the email address you provide.

Enquiries submitted through this website do not constitute confirmed facilities support agreements. Any arrangement for facilities support is agreed separately and directly.

Important: What you must not submit

Please do not submit the following through any form on this website:

  • Alarm codes or keysafe codes
  • Site access credentials or security codes
  • Private tenant data or occupier information
  • Confidential building documents
  • Payment details or financial information
  • Sensitive operational or safety information

Detailed site information should be discussed directly, not submitted through a website form.

Lawful basis for processing

Where you contact us through a form, we process your data on the basis of legitimate interest (to respond to your enquiry) and, where you have given explicit consent, on the basis of consent.

You may withdraw consent at any time by contacting us at [email protected].

Data retention

Enquiry data is retained only as long as is necessary to handle your enquiry and any follow-up. We do not store your data beyond what is required for the purpose of responding to you.

Sharing data

We do not sell, rent or share your personal data with third parties for marketing purposes. Your data may be processed by a third-party email or form hosting service solely to deliver your message to us.

Your data rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Withdraw consent at any time

To exercise any of these rights, contact us at [email protected].

Cookies

This website may use essential cookies to function correctly. For full information about the cookies used, please see our Cookie Policy.

Contact

For any privacy-related enquiries, contact FacilitySphere Support LTD at [email protected].

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.